Booking Conditions

1. Bookings between Ocean Club Holidays Ltd, (hereafter called the company) and the person making the booking (hereafter called the client) are only valid after the company has accepted and authorised payment given by the client and the booking has been confirmed to the client by the company in writing. The client guarantees to have the authority to accept and does accept these booking conditions on behalf of the rest of the persons on the booking. This contract is subject to English law and both parties shall submit to the jurisdiction of the English courts at all times.
2. Bookings made online via our website booking system are given an online reference starting with a ‘W’. Such bookings do not represent a contract until the company has accepted an authorised payment given by the client and the booking has been confirmed to the client by the company by post in writing.
3. The balance of the holiday cost shown on the confirmation invoice must be paid 9 weeks before departure or if the booking takes place less than 9 weeks before departure the full amount is due immediately. If the balance is not paid 7 weeks prior to departure, we reserve the right to cancel the booking, retain the deposit and apply our cancellation charges as set out below.
4. Any cancellations or changes to the original booking must be notified in writing by the lead passenger. Cancellations made prior to 9 weeks - only the deposit will be retained by Ocean Club Holidays Ltd. Between 63 and 29 days 50% of the total holiday cost. Between 28 and 22 days 70% of the total holiday cost and from 21 days before departure 100% of the total holiday cost is forfeited. Cancellations must be sent by registered post and upon receipt we will issue a cancellation invoice. Alternatively cancellations can be faxed or emailed but these will only be valid when confirmed by Ocean Club Holidays by return fax or email that same day. We shall always do our best to comply with small changes to the original booking. Amendment charge is £30 per person per change plus any costs incurred from our suppliers. Insurance premiums are not refundable or transferable.
5. We have taken all reasonable steps to ensure that any airlines, flight companies or agents used either in the UK or abroad are reputable. We have, however, no direct control over such organisations or their employees and therefore cannot take responsibility for them. The client accepts that the booking is subject to terms and conditions of carriage of the flight company they are booked with. Charter flight schedules are planned many months in advance and can be subject to change of carrier (airline) and time of departure for a number of reasons. Flight timings and carriers given at the time of booking are for guidance only and whilst every effort is made to offer the desired time of departure and airline of your choice, flight companies reserve the right to make changes right up to the last minute and we cannot accept responsibility if this happens. Clients wishing to cancel if such changes are made will be subject to the cancellation charges above.
6. The accommodation is for the exclusive use of only persons named on the booking and no other person may use the property.
7. No responsibility is accepted for failure of electricity, water supplies, strikes, repair of facilities outside our control or extreme weather conditions.
8. Although extremely unlikely, we do reserve the right to substitute the accommodation booked for a similar or better standard in certain rare circumstances.
9. All baggage and personal articles are at all times at the owner’s risk and we are not responsible for the loss or damage thereof.
10. In the very unlikely event that circumstances beyond our control necessitate the cancellation of your holiday, we are liable only to repay all monies promptly. No further compensation will be paid.
11. Any loss or damage to the property caused by the guests or other persons occupying the property without permission or any stay beyond the stated time, or by additional persons not included in the booking, will be charged to the lead passenger.
12. The holiday price is guaranteed at the time of booking on the confirmation invoice, however any late availability holidays will not affect the price of holidays already booked.
13. Should the clients have any cause of complaint during the holiday, the management should be notified immediately and every effort will be made to rectify the matter as quickly as possible. If the problem cannot be resolved on the spot, the client should make a written complaint to the reception/management and report the matter to us within 14 days of returning to the UK. If this procedure is not followed, liability cannot be accepted.
14. We reserve the right to terminate your holiday in the event that your behaviour or that of any member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other clients, employees, property or any third party. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers, we will have no further liability to complete your holiday arrangements. We will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept any liability for the behaviour of others staying at our accommodation.
15. Car Hire. The Company act only as agents to provide a car hire service. The contract for the car hire is with the hire company and signed by the client at the time of delivery, whether or not the car is included in an inclusive holiday. No liability can be accepted for injury or damage, howsoever caused to any person or property. Clients must satisfy themselves as to rental conditions, insurance and condition of car before signing their contract with the hire company.
16. Insurance. We offer fully inclusive Travel Insurance, which is specifically designed to the requirements of the holiday traveller. Please make sure you read and fully understand the various terms, conditions and exclusions contained in your insurance cover details and if the insurance does not meet your particular requirements you may return the certificate within 14 days of issue date, receive a refund and choose alternative cover, always providing that travel has not taken place. We draw your attention to important notes concerning health and fitness to travel etc. We strongly recommend all our clients have adequate travel insurance. Clients arranging their own insurance must satisfy themselves with the details of their insurance. Please organise insurance at the time of booking.
17. Passports .Visas. Driving Licence. For British Citizens, a valid British Passport (name on Passport to correspond with the name on the ticket) is necessary to visit Lanzarote, travel to Cape Verde Islands also requires a Visas which is available on arrival. If you are not a British Citizen you should contact your Embassy to find out if a Visa is necessary in plenty of time. We are unable to accept responsibility for failure of clients to carry valid passports, visas or Driving Licence.