BOOKING CONDITIONS

 

Booking Procedure

Bookings between Ocean Club Holidays Ltd, (hereafter called the company) and the person making the booking (hereafter called the client) are valid only after a)- the Company has accepted and authorised a credit card payment given by the client over the telephone, fax or internet or received a bank transfer b)-the appropriate payment has been successfully processed by the Company and c)-the booking has been confirmed to the Client by the Company in writing with a confirmation invoice. Bookings made online via our website booking system do not represent a contract until the company has accepted an authorised payment given by the client, and the booking has been confirmed to the client by the company by separate e-mail with a confirmation invoice. When making the booking, the lead passenger accepts these conditions and warrants that he or she is authorised to do so on behalf of all other persons named on the invoice confirmation thus forming a contract between us. This contract is subject to English law and both parties shall submit to the jurisdiction of the English courts at all times.

 

Confirmation

Please check your confirmation invoice, tickets and all other documents as soon as you receive them. You must contact us immediately if any information is incorrect as it may not be possible to make changes later. Also, if we do need to make changes later these might incur charges, for which you will be liable.

 

Errors and Omissions

We take all reasonable steps to ensure that any information, photographs, or any other details about the accommodation, flights and other aspects of the holidays featured in our brochure, website and general advertising is accurate. Unfortunately errors can occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid.

 

Payment Terms

The balance of the holiday cost shown on the confirmation invoice must be paid 10 weeks before departure or if the booking takes place less than 10 weeks before departure the full amount is due immediately. If the balance is not paid by the due date, we reserve the right to cancel the booking, retain the deposit and apply our cancellation charges as set out below. We reserve the right to do this at any stage between the due date of the balance and the holiday departure date. All payments made by credit card will attract a credit card charge. At the time of printing this is set at 2.5%, but we do reserve the right to change this according to market forces. All non-UK cards (credit and debit) are subject to a 2.5% charge on all payments.

 

Amendments and Cancellations

Any cancellations or changes to the original booking must be notified in writing by the lead passenger. Cancellations made prior to 10 weeks - only the deposit will be retained by Ocean Club Holidays Ltd. Between 70 and 29 days 50% of the total holiday cost. Between 28 and 22 days 70% of the total holiday cost and from 21 days before departure 100% of the total holiday cost is forfeited. Cancellations must be sent by registered post and upon receipt we will issue a cancellation invoice. Alternatively cancellations can be faxed or emailed but these will only be valid when confirmed by Ocean Club Holidays by return fax or email that same day. We shall always do our best to comply with small changes to the original booking where possible. Amendment charges are £30 per person per change plus any costs incurred from our suppliers. If the client, within 10 weeks of departure, wishes to change the booking to a different date, cancellation charges will apply. Insurance premiums are not refundable or transferable. If the client decides to leave the accommodation booked before the end of the contracted period, this will be deemed as cancellation and the client forfeits the rest of his/her holiday with us. We will have the right to re-rent the accommodation.

 

 

Accommodation

The accommodation is for the exclusive use of only persons named or numbered on the booking form and no other person may use the property without our authority. Whilst we do our utmost to satisfy special requests for particular apartment numbers or floors within the complex or villas booked, we cannot guarantee these and they are not a condition of booking.

 

Force Majeure

No responsibility or liability is accepted for the loss, damage or expense due to events beyond our control and no refund or compensation will be made. These could include but are not limited to war and terrorism or threats thereof, failure of electricity or water supplies, strikes, repair of facilities outside our control, acts of local government, epidemics, riots, extreme weather conditions, or any other acts of God.

 

If we need to cancel your holiday

In the very unlikely event that circumstances necessitate the cancellation of your holiday, we are liable only to repay all monies promptly. No further compensation will be paid.

 

Change of accommodation

Although extremely unlikely, we do reserve the right to substitute the accommodation booked for a similar or better standard in certain rare circumstances.

 

Baggage

All baggage and personal articles are at all times at the owner's risk and we are not responsible for the loss or damage thereof.

 

Damage to the property

Any loss or damage to the property caused by the guests or other persons occupying the property without permission or any stay beyond the stated time, or by additional persons not included in the booking, will be charged to the lead passenger.

 

Prices

Apart from errors or omissions, the holiday price is guaranteed at the time of booking on the confirmation/invoice. However, any late availability holidays will not affect the price of holidays already booked. We reserve the right to change our prices at any time.

 

Complaints

Should the clients have any cause of complaint during the holiday, the management or representative in resort must be notified immediately and every effort will be made to rectify the matter as quickly as possible. If the problem cannot be resolved on the spot, the client must make a written complaint to the management or representative in resort and report the matter to us within 14 days of returning to the UK. If this procedure is not followed, liability cannot be accepted.

 

Behaviour

We reserve the right to terminate your holiday, without refund, in the event that your behaviour or that of any member of your party is such that it is likely to cause distress, damage, danger or annoyance to our other clients, employees, property or any third party. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers, we will have no further liability to complete your holiday arrangements. We will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept any liability for the behaviour of others staying at our accommodation.

 

Car Hire

The Company act only as agents to provide a car hire service. The contract for the car hire is with the hire company and signed by the client at the time of delivery, whether or not the car is included in an inclusive holiday.   No liability can be accepted for injury or damage, howsoever caused to any person or property. Clients must satisfy themselves as to rental conditions, insurance and condition of car before signing their contract with the hire company.

 

Insurance

We offer fully inclusive Travel Insurance, which is specifically designed to the requirements of the holiday traveller. Please make sure you read and fully understand the various terms, conditions and exclusions contained in your insurance cover details and if the insurance does not meet your particular requirements you may return the certificate within 14 days of issue date, receive a refund and choose alternative cover, always providing that travel has not taken place. We draw your attention to important notes concerning health and fitness to travel etc. We strongly recommend all our clients have adequate travel insurance. We also strongly recommend you take insurance at the time of booking, so that you may be covered in the event of having to cancel your holiday. Clients arranging their own insurance must satisfy themselves with the details of their insurance. Please organise insurance at the time of booking.

 

Passports, Visas, Driving Licences and Health Requirements

A valid passport is essential when travelling abroad. A full passport is required to all destinations. Application forms are available from most Post Offices - allow at least four weeks before your departure date, but check this with the post office. Holders of non-British Passports should check with the consulate of the country being visited for details of regulations before booking. Children who are included on their parent's passport can only travel if accompanied by that parent. Children 16 years and over must have their own passport. Children of all ages renewing or applying for the first time must now have their own passport. It is the clients’ responsibility to check if they need a Visa for any particular destination. Normally, a full and valid British driving licence is adequate for car hire in our holiday destinations. At the time of publication no compulsory vaccinations are required for British Citizens visiting our holiday destinations. Clients (in particular non-British citizens) should always check with their doctor as to which inoculations are advisable or necessary before travel. Equally, persons with health problems who feel that their condition may be aggravated, or their health suffer as a result of travelling, should consult their doctor first and if necessary obtain a medical certificate to confirm they are fit to travel, in order to satisfy airlines or insurance companies if required to do so. Pregnant women especially should seek the advice of their doctor. Airline regulations only permit travel for women up to a certain number of weeks’ pregnancy, dependent upon the airline concerned. Please check this with the relevant airline. All Clients are responsible for the provision of necessary valid documents for their own travel abroad and own health requirements.

 

Communication

You can contact and communicate with us by letter, email, fax and telephone. Telephone conversations are recorded for monitoring and training purposes.

 

Flights (If you have bought a flight from Ocean Club Holidays)

We have taken all reasonable steps to ensure that any airlines, flight companies or agents used either in the UK or abroad are reputable. We have, however, no direct control over such organisations or their employees and therefore cannot take responsibility for them. The client accepts that the booking is subject to terms and conditions of carriage of the flight company they are booked with (we can let you have a copy of these if required.) Charter flight schedules are planned many months in advance and can be subject to change of carrier (airline) and time of departure for a number of reasons. Flight timings and carriers given at the time of booking are for guidance only and whilst every effort is made to offer the desired time of departure and airline of your choice, flight companies reserve the right to make changes right up to the last minute and we cannot accept responsibility if this happens. Clients wishing to cancel if such changes are made will be subject to the cancellation charges above.

All the flights and flight-inclusive holidays on this website and in our brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our next booking condition for further information or for further information about financial protection and the ATOL Certificate go to ww.atol.org.uk/ATOLCertificate

 

Your financial protection (If you have bought a flight from Ocean Club Holidays)

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform these obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or you credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.